Location:
London, Darlington, Cardiff, Edinburgh, Belfast, Birmingham, Salford,
United Kingdom
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Contract Type: Permanent
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Salary: £53,560 to £65,300 – London: £57,026 to £65,300 / National: £53,560 - £61,937
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Grade: Grade 7
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Number of open roles: 1
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Working pattern: Full-time
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Closing date for applications: Monday 22st September 2024 at 12pm (noon)
Deputy Service Owner
Location: London, Darlington, Cardiff, Edinburgh, Belfast, Birmingham, Salford
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission.
We are looking for a Deputy Service Owner to join our team and deliver outcomes for the economy as part of a portfolio multidisciplinary team. As part of DDaT you can expect to work across a range of products and services. We:
Support business growth domestically and internationally through a range of advisory, educational, and promotional content on https://www.great.gov.uk/
In this recruitment round, we are especially looking for a Deputy Service Owner to work in our Technology Portfolio, providing user-centric digital workplace technology solutions which deliver value for money and support our colleagues to deliver DBT’s priority outcomes. You will primarily play a pivotal role in the delivery of our ambitious and transformational Technology Improvement Programme spanning the whole Technology Portfolio; including Technology Services, Software Engineering, and Cyber Security. In your tenure as a service owner in DDaT, you can also expect to have the opportunity to change the portfolio you are working in to continue your own learning and development.
As Deputy Service Owner, you will work to ensure our platforms and services are successfully used across the department and externally and delivering their intended benefits. You’ll look after one or more data, tech or digital platform or service and act as a critical point of connection between the Digital, Data and Technology (DDaT) function, the wider Department, and stakeholders across HMG. You’ll report into a Service Owner with responsibility for a broader portfolio that your work forms part of. You’ll work as part of the teams delivering the platforms or services you’re working on and the rest of the service ownership team to shape, communicate and deliver against a vision. A big part of the role will involve helping stakeholders understand how the platforms and services you’re working on can support them to deliver the best outcomes for the UK economy, and making sure that the platforms and services continue to deliver against the department’s top priorities.
As a Deputy Service Owner, you will be responsible for:
Acting as the first strategic point of contact to represent platforms and services with business areas. This includes:
Understanding the user needs for the platforms/services you look after to identify opportunities to optimise our offer, working hand in hand with other professions including policy, operations and other DDaT roles such as technical and data architecture, business analysis, user research and service design.
Managing risks, dependencies, and budget within your portfolio, working with the delivery profession.
It is essential that you have experience of:
As part of the application process you will be asked to upload a two page CV and complete a cover letter, no more than 1 page A4, outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer. Sift will be from week commencing 23rd September 2024
Interviews will be from week commencing 7th October 2024
Please note these dates are indicative and may be subject to change.
If there is a high volume of applications, we will sift looking at your CV only. You may then be progressed to full sift or straight to interview.
Applicants who are invited to the interview stage will be asked to complete a written exercise and will be informed of the topic following the sift.
Offers may be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.
This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn. Checks will also be made against:
If you join us, you will get:
This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website. Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!
Accessibility statement for Jobvite
Using this online platform
Jobvite is an online platform built, hosted and controlled by a third party supplier, Jobvite, and used by the Department for Business and Trade (DBT). It allows people to apply for a job in the Digital, Data and Technology (DDaT) Directorate within DBT.
DBT wants the third party online services that it uses to comply with Web Content Accessibility Guidelines (WCAG) 2.1 AA as a minimum so all users are able to use this platform.
This means you should be able to:
- change colours, contrast levels and font sizes
- zoom up to 200% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
The platform will:
- use words that are clear and simple to understand throughout the website
- ensure all images have accessible descriptions where necessary
AbilityNet has tips on how to make your device easier to use if you have a disability.
How accessible this platform is
Recent testing showed that parts of the platform are not fully accessible, including:
- Some options (including drop down menus) cannot be accessed with just a keyboard
- The focus is not always visible when moving through some pages with the tab key
- Some small parts of the platform are CSS dependent
- Some pages contain titles that are not sufficiently descriptive
- On mobile devices, the pages cannot be resized using pinch or spread gestures
This platform is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed above.
We are actively working with the supplier to improve the accessibility of this platform and for the supplier to fix these issues during regular service updates. We aim for all the third party services we use to be fully compliant by September 2020.
What to do if you cannot access parts of this website
If you need information on this platform in a different format, email the DDaT recruitment team at [email protected].
Reporting accessibility problems with this website
If you find any problems that are not listed on this page, please tell us by using the above email address.
How we tested this website
This website was manually tested on 24 April 2020. This statement was prepared on 26 May 2020. It was last updated on 29 May 2024.
The website is continuously tested using automated software and manually by both parties.